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product experience strategy and design

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October 16, 2008

At first, all you see are open doors. Then you start to see which ones are really open, and which ones just look that way. Then the doors start being closed -- by time or by fate, by your choices or by those of others -- until there's only one door left. And then you go through it.

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October 10, 2008

Being right doesn't count for much if you can't persuade anyone of that fact.

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