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product experience strategy and design

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February 19, 2008

Doing successful creative work is as much about being a good listener as it is about being a good thinker.

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February 08, 2008

Trying to understand people by analyzing data is like trying to understand the shape of something by looking at its shadow.

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February 06, 2008

There's a big difference between being a leader and simply being in charge.

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