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product experience strategy and design

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September 26, 2007

Group discussions are often like pushing a rock down a hill. The bigger the group, the bigger the rock. It can take a lot of energy to get a big rock rolling, but it will eventually pick up speed and move on its own momentum. Of course, at that point, you can't control where it goes.

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September 13, 2007

For some problems, the distance to a solution must be measured in days, not hours. It might take only a few hours of work, but if you try to work those hours all in a row, you won't solve the problem.

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