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product experience strategy and design

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May 29, 2007

My latest BusinessWeek column is about the innovative design choices behind the Jitterbug mobile phone for seniors.

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May 17, 2007

When I was a child, I decided that I would know when I was a grown-up when, on the occasion of my birthday, I stopped wanting to be older and started wanting to be younger. I think I'm right at the tipping point now.

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May 15, 2007

You can't spend your life sowing hate and expect people not to respond in kind when your life is over.

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May 14, 2007

When you try to meet some people halfway, all they see is that they've gotten you halfway to where they want you to be.

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May 09, 2007

If you were ever a 10-year-old boy, you probably remember drawing elaborate, complex battle scenes in your school notebook. Donald Mustard hung onto those drawings, and 20 years later used them as the basis for his online multiplayer combat game. Check out the original drawings and the game they became. (Mine were always in space rather than underwater, but hey, to each his own.)

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May 04, 2007

The New York Times raves about the new Lord of the Rings MMO, calling it "a major achievement of interactive storytelling". But it seems the NYT copy desk has decided "massive" is an inappropriate adjective in this context -- throughout the article, the genre is referred to as "hugely-multiplayer".

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May 03, 2007

Companies are only as smart as the people who work there. They usually get dumber over time, but they can get smarter too.

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