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product experience strategy and design

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March 24, 2005

Remember the FBI's "train wreck in slow motion", the $170 million project to modernize the agency's information systems that resulted in software that just plain wouldn't work? Now InfoWorld has a special report on what went wrong, and it's a sadly familiar tale: a "boil the ocean" project approach, constantly changing requirements, and the organization itself shifting under their feet.

<=> | March 24, 2005


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