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product experience strategy and design

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December 28, 2004

Faced with evaporating marketshare as consumer photography has gone digital, Kodak has turned to user-centered design, from ethnography through to usability, to gain an edge against its new competitors.

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December 27, 2004

I've spent a lot of time on airplanes and in airports this year, and the one inescapable conclusion I've reached is that the air travel industry treats passengers so poorly because there are absolutely no consequences for doing so. In the aftermath of this week's air travel fiascos, it looks like lawmakers are reaching the same conclusion and seeking to create some consequences.

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December 26, 2004

Who's acquiring whom? Looks like those who were wringing their hands over the sale of IBM's PC business to the Chinese company Lenovo need not have worried so much about the future of their ThinkPads. In the wake of the acquisition, Lenovo has announced it's moving its headquarters from China to Armonk, New York and installing a team of former IBM execs to run the company.

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Abacast applies the BitTorrent model to the delivery of streaming media. One startup will put Abacast to the test as it attempts to create an old-fashioned advertiser-supported "TV station" on the Internet, delivering the world's most popular content: porn.

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December 23, 2004

I'm sure I'm not the only information architect who was tantalized at an early age by the structure of Choose Your Own Adventure books (which, to my amazement, seem to be entirely out of print). Here's a very nice interactive map of the structure of the first one I ever read, Edward Packard's The Third Planet From Altair, which predates the series itself (the edition I remember is the hardcover).

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December 17, 2004

Meet the man behind the Archie McPhee wacky novelty empire.

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December 15, 2004

The new Extended DVD of The Return of the King comes in a special collector's gift set edition that includes what they call a "sculpture/keepsake box" -- a little model city that opens up so you can, you know, put stuff in it.

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December 14, 2004

I glanced at this headline about Microsoft's new competitor to Google's Desktop Search and read it as "Microsoft Software Unable to Find Files". I'm sure cognitive psychologists have a term for this phenomenon. It's a like a Freudian slip, only with input instead of output.

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A British bus station beset by vandals and loiterers (and, uh, "yobs") is fighting back with classical music.

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Pixies are on Letterman tonight. The big question is, what will they play? What identity will they choose to present? "Where Is My Mind"? "Debaser"? "Bone Machine"? "Here Comes Your Man"? So many choices, so rich with semiotics.

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