Here's the transcript of my IA Summit 2009 closing plenary address.

We do not find peace; we make it.

At first, all you see are open doors. Then you start to see which ones are really open, and which ones just look that way. Then the doors start being closed -- by time or by fate, by your choices or by those of others -- until there's only one door left. And then you go through it.

Being right doesn't count for much if you can't persuade anyone of that fact.

Often the best way to teach someone something is to tell the story of how we first learned that same lesson.

You can't always tell when you've passed the point at which additional planning doesn't actually improve your chances of success.

It's easy to mistake what's interesting for what's important.

Whoever creates the language controls the debate.

Sometimes standing still is a form of progress.

You cannot fully evaluate any creative work unless you know the constraints within which it was created.