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product experience strategy and design

Jesse James Garrett's Hidden Agenda

August 23, 2010

Metamorphosis is a wonderful thing, unless what you really need are caterpillars.

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July 06, 2010

Moving beyond is not moving toward.

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April 26, 2010

Don't mistake the weather for the terrain.

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April 02, 2010

"A song doesn’t exist to convey the meaning of the words. Rather, the words exist to convey the meaning of the song." -- critic Simon Frith, as quoted in an Alex Ross piece about Pavement.

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January 20, 2010

"The less able the common person is to consciously recognize the origin and mechanism of an experienced benefit of a product, the more important it is for the creator of that product to provide it." -- John Siracusa

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January 04, 2010

There are no big projects. There are only large sets of small projects that go together.

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December 16, 2009


coming soon

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July 28, 2009

Don't mistake working around something for working through it.

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March 28, 2009

Here's the transcript of my IA Summit 2009 closing plenary address.

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January 01, 2009

We do not find peace; we make it.

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